How to create WhatsApp Interactive Messages.
WhatsApp interactive messages are a game-changer as far as customer engagement is concerned. Rather than text, you can create buttons, lists, or even call-to-action prompts that make conversations more interactive and easier to use. With DialogPay, creating these messages is simple and lets you use the power of the WhatsApp Business API to automate and personalize customer interactions. We can take the stepwise walkthrough.
Step 1: Sign in to Your DialogPay Account.
Start by logging in using your DialogPay account. The dashboard will allow you to access all the tools you will need to accomplish WhatsApp automation once you are inside it.
Step 2: Go to Channels
On a dashboard, click the menu icon (three horizontal lines in the upper-left part of the screen). From there, select Channels. It is a place where all your related platforms, such as WhatsApp, are listed.
Step 3: Choose the WhatsApp channel.
Select WhatsApp from the list of channels available. This will open the WhatsApp setup page within DialogPay.
Step 4: Open the Interactive Messages.
On the WhatsApp window, find the Interactive Messages tile and tap it.
You will find all the interactive template options here. The plus (+) button is used to make a new one.
Step 5: Select and Name Message Type.
Assign a meaningful name to your interactive message (this is what your team will be able to remember at a later date). Then choose what kind of interactive message you would like to design. Options include:
- Message-based messages (as many as 3 buttons)
- List messages (maximum is 10 items in a list)
- Quick replies
- Location request messages
- Call permission request
- Call-to-action button
Note: Remember that WhatsApp has some strict restrictions, such as the number of buttons that can be added to a message is limited (for example, there can be at most 3 buttons in a button message).
Step 6: Add Message Content
Write the interactive message contents. This is what your customers will be reading, and so it needs to be brief and precise, as well as in line with the voice of your brand.
Hack: When you are communicating via WhatsApp chatbot, you should remember to keep your answers concise.
Step 7: Select Quick Reply Button Text.
When you are designing a quick reply, remember to include the text on the button here. And this will be the one your customers will tap.
Step 8: Save the Template
To save your template, press the “Add Interactive Message” button. After adding it, the interactive message will be live and is ready to be used.
Step 9: Use It in Your Bot Flow
Once you save it, you can add this template to your custom flow builder bot in WhatsApp. Automation can be really helpful in this context, be it customer service, frequently asked questions, or tracking of orders.
You can do a lot more than text with interactive messages; you can make guided dialogues. Pair that with WhatsApp business automation or even auto reply WhatsApp business bots, and your customer experience instantly levels up.
FAQs: How to create the WhatsApp Interactive Messages.
Do you need the WhatsApp Business API to send interactive messages?
Answer: Yes. Interactive messages are a feature of the WhatsApp Business API, not the free WhatsApp Business App.Can AI chatbots work with WhatsApp interactive messages?
Answer: Absolutely. WhatsApp Business lets you use interactive messages alongside AI chatbots to build human and helpful conversational flows.Difference between WhatsApp button messages and list messages?
Answer: Messages with buttons have 3 choices, and lists have 10 – so lists are superior to broader choices such as services or product categories.Is it possible to add interactive messages to the automation flows?
Answer: Yes. DialogPay lets you include them in your WhatsApp customer service bot or business automation workflows, making conversations more seamless.
