How to Connect Facebook with Dialogpay
Facebook Messenger is the free instant messaging on Facebook that allows users to send text messages, photos, videos and voice messages. This guide helps you connect your Facebook Messenger account with Dialogpay, streamlining your customer communication and payment notifications.
Prerequisites
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Dialogpay account.
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Facebook Business Page with Messenger enabled.
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Admin rights on the Facebook page.
Step-by-Step Guide
Step 1: Login to Dialogpay Dashboard
Access your Dialogpay account by navigating to the dashboard.
Step 2: Navigate to Facebook Integration
From the main dashboard, click the Facebook button located in the dashboard.
Step 3: Add a New Facebook Channel
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Click the Add New button to add a new Facebook Messenger channel.
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Enter the name for the new channel (this name will be displayed in your Dialogpay account for future reference).
Step 4: Log in to Facebook
Once the channel name is entered, Dialogpay will prompt you to log in to your Facebook account.
After entering your Facebook credentials, Dialogpay will display a list of all Facebook pages associated with your account.
Step 5: Select the Facebook Page
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Choose the page you want to integrate with Dialogpay.
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If the desired page doesn’t appear, ensure you are logged into the correct Facebook account or have the necessary admin permissions on the page.
Step 6: Grant Permissions
Dialogpay will request access to manage your Facebook page and messages. Grant all required permissions to enable message automation and notifications.
Confirm the permissions dialog to finalize the connection.
After that Dialogpay ask you to select the desired page you want to select.
Congratulations You have connected to your FB page.
Now go to channels to see the connected page.
Testing the Integration
Once you’ve completed the setup, it’s important to test the connection to ensure everything works properly:
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Open your connected Facebook page and send a test message from Messenger.
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Check Dialogpay to ensure the message is received, and any automated responses are triggered.
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Verify that payment-related notifications are working by simulating a transaction.
Common Issues and Solutions
Page Not Appearing in Facebook Login: Double-check that your Facebook account has admin permissions for the page you’re trying to connect.
Permissions Issues: Ensure all permissions are granted when prompted during the setup process. Missing permissions can lead to message delivery failures or integration problems.
Messages Not Syncing: Confirm the integration is active by revisiting the Dialogpay dashboard. Reconnect the Facebook account if necessary.
For further troubleshooting, contact Dialogpay’s customer support or refer to the help documentation for more in-depth solutions.
