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Updated on November 22, 2024

Greeting and Away Messages

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You can set up Greeting Messages to welcome customers when they first initiate a chat and Away Messages to let them know when your team is unavailable.

Step by Step Guide to Set Up Greeting and Away Message in Dialogpay

You can set up Greeting Messages to welcome customers when they first initiate a chat and Away Messages to let them know when your team is unavailable.

Step 1: Log in to the Dialogpay Dashboard

Log in to your Dialogpay account.

Step 2: Navigate to Chat Settings

From the Side Menu, click on the Management drop-down then select Settings to access chat-related options.

Step 3: Configure Greeting and Away Messages

On the Settings page, look for options to configure Greeting Message and Away Message.

Greeting Message: Customize the message that will be sent automatically when a customer starts a conversation (e.g., “Hi there! How can we assist you today?”).

Away Message: This message is sent during non-business hours or when your chat support is unavailable (e.g., “We are currently offline, but we’ll get back to you during business hours.”).

Step 4: Save Your Settings

After setting up the messages, click Save to apply your custom messages.

What’s Next?

Settings - Previous Setting up Chat Timing Next - Settings Setting up FAQ'S
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TABLE OF CONTENTS

Frequently Asked Questions (FAQs)

Discover quick answers to common questions about DialogPay and
learn how our platform can streamline your business operations and communication

Absolutely, it’s designed for hassle-free integration with various business systems and websites.

Yes, it supports multilingual interactions, catering to a diverse customer base.

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

Dialogpay’s Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing.
It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram,
allowing for efficient, centralized communication and enhanced customer engagement

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments,
and interact with customers through integrated messaging channels.

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your
business operations from anywhere, on both desktop and mobile devices.

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Yes, Dialogpay allows you to customize the chat widget’s appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

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Your Cross-Platform Solution Stay Connected, Anywhere and Everywhere

Ready to transform your business communication and transaction capabilities?
DialogPay is your partner in digital growth. Contact us today to discuss your specific needs
and experience the transformative power of our solutions.

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