How to Connect Website Live Chat with Dialogpay
Connecting your website with Dialogpay’s live chat feature provides a seamless way to communicate with visitors, answer queries in real time, and improve overall customer satisfaction. This integration allows you to capture leads, provide support, and enhance user engagement on your website.
Navigate to Website Chat Settings
Locate Website Chat Button: On the dashboard, find and click on the Website Chat button, which is typically located in the main menu or under the Channels section.
Overview of Settings: This will take you to the settings page specifically for the website chat feature, where you can customize various options.
Add Domain on which you want to add a chat widget.
Select Chat Theme: Choose from the available themes for your chat widget to match your website’s design. Options may include different colors, styles, and layouts.
You can also set a custom theme click on the color and color palette open and you can select your desired color.
You can also add your theme code in the code section.
Choose Icon: Select an appropriate icon for your chat widget. This icon will appear on your website and should be easily recognizable to users.
Custom Chat Widget: If desired, you can upload a custom chat widget design to further personalize the appearance and functionality. Ensure it aligns with your branding for a cohesive look.
Obtain the Code Script
After customizing your chat widget, DialogPay will provide a code script that you need to implement on your website.
Share this script with your web developer, as they will help implement it correctly on your site.
Now click on the save button to add the channel.
Best Practices
Monitor Chat Interactions: Regularly review chat logs and analytics to understand customer behavior and frequently asked questions.
Provide Timely Responses: Aim to respond to customer inquiries as quickly as possible to improve engagement and satisfaction.
Customize Greetings: Use personalized automated greetings to welcome users when they first access the chat, making them feel valued.
Train Your Team: Ensure your support team is trained on how to use the chat feature effectively, including utilizing templates for common questions.
Troubleshooting
Widget Not Appearing: If the chat widget does not show up on your website, check the following:
Ensure the code script was correctly implemented by the developer.
Clear your browser cache and refresh the page.
Verify that there are no conflicting scripts or styles on your website.
Contact Support: If problems persist, reach out to Dialogpay support for assistance.
