Setting up Growth Widget
The Growth Widget allows you to integrate social media and communication channels into your website, enabling customers to contact you easily through their preferred platforms. With this widget, you can display icons for channels such as WhatsApp, Facebook Messenger, and Instagram, helping to enhance customer engagement and streamline communication.
Follow these steps to set up and customize the Growth Widget
Step 1: Log in to Your Dashboard
First, log in to the platform dashboard using your credentials.
Step 2: Access the Growth Widget
From the main dashboard menu, navigate to Communication in the sidebar. Under the Communication section, click Growth Widget to access the widget management page.
Step 3: Add a New Widget
Click the + (plus) button to create a new widget. This will open the widget creation form.
Step 4: Configure Widget Details
Channel Selection: Choose the social channels you’d like to display. Options include:
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WhatsApp – for direct messaging.
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Facebook Messenger – for chat integration with Facebook.
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Instagram – to allow users to reach you via Instagram messages.
Step 5: Add Channel Links:
For each channel selected, input the corresponding URL or link that will direct users to the appropriate messaging platform. Ensure these links are accurate and functional.
Step 6: Widget Positioning:
Choose the position where the widget will appear on your website. Popular positions are:
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Bottom-Right (Recommended): This is the most common placement, making it easy for visitors to find.
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Bottom-Left: An alternative if your website has other important elements in the bottom-right.
Test different positions to see which gets more engagement from your visitors. If you already have elements like live chat, place the Growth Widget in a complementary position.
Step 7: Set Channel Display Options
You can display all configured channels, or limit it to just one or two if you prefer a more streamlined look.
If you use multiple social media platforms, choose to display the most popular ones to avoid overwhelming users with too many options. Prioritize platforms where you know your customers are most active.
Step 8: Finalizing and Creating the Widget
After entering all the required details, click the Create button.
Review the configuration before finalizing to ensure the links and positions are correct. You can also test the widget to ensure it behaves as expected.
Step 9: Embed the Widget on Your Website
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Once the widget is created, a script will be automatically generated.
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Copy the script and paste it into the HTML of your website where you want the widget to appear.
Step 10: Customization and Advanced Tips
If you're offering multiple channels, think about your audience's behavior. For example, if most of your customers prefer WhatsApp, make sure that the WhatsApp icon is prominent and placed first.
Ensure that the widget works smoothly across devices. Since many customers access websites via mobile, it’s crucial to test how the widget displays and functions on smartphones and tablets.
Step 11: Call-to-Action (CTA) Integration
Consider combining the widget with a subtle call-to-action (CTA) to encourage more users to engage. For example, a simple “Chat with us” label next to the widget can increase click-through rates.
Utilize analytics tools to track how often users click on the widget. You can link it with event tracking tools like Google Analytics to understand which channels are driving the most engagement.
As your business evolves, you may want to add new social platforms or update existing links. Ensure you revisit the widget configuration regularly to keep it up to date.
