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Adding Contacts

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In the Dialogpay dashboard, the Contacts allows you to manage, add, import, and organize your business contacts all in one place. This guide will walk you through all the essential features and provide useful tips to make the most out of this feature.

To manage your contacts, go to the Dashboard and click the Contacts tab on the left-side menu. Here, you will find a complete list of all your contacts. The contact list is your central place for viewing, adding, or importing contacts.

Adding New Contacts Manually

Click the Plus (+) button at the top right corner of the page. A form will appear. Enter the necessary details. Once you have filled out the details, click Save to create the new contact.

  1. Name: The full name of the contact (required).

  2. Phone: The phone number of the contact, including country code.

  3. Phone Verify: A verification status for the phone number (Yes/No).

  4. Email: The email address of the contact (required).

  5. Email Verify: A verification status for the email address (Yes/No).

  6. Location: The location details of the contact (optional).

  7. Street Address: The street address of the contact (optional).

  8. Country: The country of the contact (dropdown selection).

  9. State: The state or province of the contact (dropdown selection).

  10. City: The city of the contact (dropdown selection).

  11. Languages: The languages spoken by the contact (dropdown selection).

  12. Tags: Tags associated with the contact (optional, can add tags).

Importing Contacts via CSV File

If you have a list of contacts you want to add in bulk, you can import them using a CSV file. This feature saves time and ensures all data is added consistently.

Here’s how to import contacts:

  1. Click the Import CSV button on the top-right.

  2. You’ll see an upload box where you can drag and drop your CSV file, or you can click to browse and select it.

  3. After uploading the file, you’ll need to map your CSV columns to the corresponding fields in Dialogpay (e.g., “Phone Number” in the CSV maps to “Phone” in Dialogpay).

  4. Once you confirm the mapping, click Upload. Your contacts will be added to the list.

  5. If there are any errors, Dialogpay will show them, allowing you to correct the issue and retry the upload.

Double-check your column mapping to avoid data errors.

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Frequently Asked Questions (FAQs)

Discover quick answers to common questions about DialogPay and
learn how our platform can streamline your business operations and communication

Absolutely, it’s designed for hassle-free integration with various business systems and websites.

Yes, it supports multilingual interactions, catering to a diverse customer base.

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

Dialogpay’s Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing.
It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram,
allowing for efficient, centralized communication and enhanced customer engagement

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments,
and interact with customers through integrated messaging channels.

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your
business operations from anywhere, on both desktop and mobile devices.

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Yes, Dialogpay allows you to customize the chat widget’s appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

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DialogPay is your partner in digital growth. Contact us today to discuss your specific needs
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