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Updated on December 16, 2024

Migrating from WhatsApp Personal or WhatsApp Business App

Estimated reading: 2 minutes 50 views

To migrate your existing WhatsApp Personal or WhatsApp Business App phone number to WhatsApp Business API, follow these steps:

Prepare for Migration

Backup Your Data: Before deleting your WhatsApp account, back up your chats and media files to prevent data loss.

iPhone: Use iCloud to back up your WhatsApp data.

Android: Use Google Drive to back up your WhatsApp data.

Delete Your WhatsApp Account

A phone number registered with WhatsApp Personal or Business App cannot be used for the WhatsApp Business API unless the associated account is deleted.

Steps to Delete Your Account:

  1. Open WhatsApp and navigate to Settings.

  2. Tap Account > Delete My Account.

  3. Enter your phone number in full international format and tap Delete My Account.

  4. Select a reason from the drop-down list and confirm by tapping Delete My Account.

Do ensure to backup your chats and media files prior to deleting your account, if required.

Set up WhatsApp Business API

Ensure you have access to the phone number to receive a One-Time Password (OTP) via SMS or phone call. 

Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number on the WhatsApp Business App concurrently. Your number must be used either on the Business Platform or on the Business App.

Follow Meta’s registration process to set up your WhatsApp Business API account.

Seek Assistance if Needed

If you encounter any issues during the migration process, consult Dialogpay’s support resources or contact their customer support for assistance.

By following these steps, you can successfully migrate your phone number from WhatsApp Personal or Business App to WhatsApp Business API, enabling enhanced communication capabilities for your business.

What’s Next?

WhatsApp - Previous How to change your WhatsApp Business Display Name Next - WhatsApp Setting Up WhatsApp Interactive Messages
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TABLE OF CONTENTS

Frequently Asked Questions (FAQs)

Discover quick answers to common questions about DialogPay and
learn how our platform can streamline your business operations and communication

Absolutely, it’s designed for hassle-free integration with various business systems and websites.

Yes, it supports multilingual interactions, catering to a diverse customer base.

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

Dialogpay’s Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing.
It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram,
allowing for efficient, centralized communication and enhanced customer engagement

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments,
and interact with customers through integrated messaging channels.

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your
business operations from anywhere, on both desktop and mobile devices.

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Yes, Dialogpay allows you to customize the chat widget’s appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

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