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Updated on September 25, 2025

WhatsApp Business Profile Management

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Your WhatsApp Business Profile is your virtual business card–that is usually the first page your customers will see when communicating with you. Proper setup will not only help in making your brand look professional but also help you gain trust. When you use DialogPay with the WhatsApp Business API, it is easy and fast to create and manage a business profile. We can go through the steps step by step.

Step 1: Log In to DialogPay

Go to the login page of DialogPay and enter the credentials. After logging in, you will see the dashboard in which you can control all your connected channels, such as WhatsApp, AI chatbots on websites, and live chat with AI integration.

Step 2: Go to Channels

Click the menu button and choose Channels. This section is where you’ll find all your communication tools, whether it’s WhatsApp, a website live chat AI plugin, Instagram, or Facebook Messenger channels.

Step 3: Select WhatsApp

Among the channels available, select WhatsApp. This will open a WhatsApp management screen within DialogPay.

Step 4: Open Business Profile

In the following screen, there is a Business Profile. This is where you’ll enter all the important details that will appear to your customers when they interact with you through the WhatsApp Business App or WhatsApp API gateway.

Step 5: Provide your Business Profile Information.

  1. Choose your profile display name that tells about your company. This will appear whenever the customers get messages on your account.
  2. The about section is to provide a brief description of your company. Make it concise, simple, and pleasant. Something such as “helping you shop smarter every day” is better than long paragraphs.
  3. Under the dropdown Category, you’ll need to enter the type of business you are running, whether it is retail, finance, education, or anything. This assists WhatsApp in classifying your profile appropriately for users.
  4. There is a description part in which you can provide a more detailed overview of your company. Discuss what you are doing, what value you offer, and the reasons customers can trust you. Consider it your elevator pitch within WhatsApp.

Note: The display name should comply with the naming rules of WhatsApp. Don’t use misleading names, random words, or symbols that do not match your business.

Step 6: Add Contact Info.

Under the section Contact Information, add:

  • Your business address
  • Email address
  • Website link(s)
  • Other messaging products were necessary.

Pro Tip: When using several sites (such as your main site and an e-commerce store), add them all to ensure that your customers reach you easily.

Step 7: Save Your Profile

Lastly, save all this information by clicking on Save Profile. Once saved, your WhatsApp enterprise solution profile is ready to go live and be visible to your customers.

Your brand will automatically appear more credible and business-like with a well-crafted WhatsApp Business Profile. Pair that with tools like WhatsApp business automation, WhatsApp customer service bots, and even multilingual WhatsApp bots (yes, DialogPay supports Urdu and Arabic assistants too), and you’ll be running smoother customer communication than ever before.

Frequently Asked Questions: Setting up Your Profile

  1. How do I update my WhatsApp Business Profile in DialogPay with WhatsApp Business API?

    Answer: Simply log in to DialogPay, go to Channels › WhatsApp › Business Profile, update your details, and hit Save. If you’re using the WhatsApp Business API, remember that changes to your Display Name may need approval from Meta before going live.

  2. Can I connect a WhatsApp Business Profile with AI chatbots in DialogPay?

    Answer: Yes. Once your WhatsApp Business API is active in DialogPay, you can integrate AI chatbots for WhatsApp to handle customer queries, send auto replies, and even use WhatsApp business automation for faster support.

  3. What details should I add to the WhatsApp Business Profile for better customer trust?

    Answer: Include your business category, about section, description, contact info, and website link. Customers interacting through the WhatsApp customer service bot or live chat will instantly see verified details, which builds credibility.

  4. Is DialogPay safe for WhatsApp API integration and profile management?

    Answer: Absolutely. DialogPay is a trusted WhatsApp API integration company that follows secure authentication and encryption standards. Whether you’re using it for WhatsApp customer service bots or payment links, your data stays protected.

  5. Can I use the DialogPay WhatsApp profile with multilingual chatbots?

    Answer: Yes. DialogPay supports multilingual WhatsApp bots, including an Arabic WhatsApp bot and an Urdu AI assistant for WhatsApp. This is perfect for businesses in regions like GCC or UAE that need localized customer engagement.

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WhatsApp Business Profile Management - Previous How to create WhatsApp Interactive Messages. Next - WhatsApp Business Profile Management WhatsApp Official Business Accounts (OBA) – Blue Tick.
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TABLE OF CONTENTS

Frequently Asked Questions (FAQs)

Discover quick answers to common questions about DialogPay and
learn how our platform can streamline your business operations and communication

Absolutely, it’s designed for hassle-free integration with various business systems and websites.

Yes, it supports multilingual interactions, catering to a diverse customer base.

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

Dialogpay’s Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing.
It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram,
allowing for efficient, centralized communication and enhanced customer engagement

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments,
and interact with customers through integrated messaging channels.

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your
business operations from anywhere, on both desktop and mobile devices.

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Yes, Dialogpay allows you to customize the chat widget’s appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

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