Is the chat bot easy to integrate with existing platforms?

Absolutely, it's designed for hassle-free integration with various business systems and websites.

Can the chat bot handle multiple languages?

Yes, it supports multilingual interactions, catering to a diverse customer base.

Can the AI chat bot understand complex customer queries?

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

What makes Dialogpay’s AI chat bot unique?

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

How does the AI-Powered Chatbot work?

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support, enhancing the efficiency and quality of your customer service.

Can I create different chat flows for each integrated channel?

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Is multi-agent support available for Facebook and Instagram messaging?

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

How can I integrate my Facebook and Instagram accounts with Dialogpay?

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Is Channels Integration secure on Dialogpay?

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

What is Channels Integration in Dialogpay?

Dialogpay's Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing. It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

How does DialogPay enhance customer communication?

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram, allowing for efficient, centralized communication and enhanced customer engagement

How does the AI-Powered Chatbot work?

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support, enhancing the efficiency and quality of your customer service.

Can I use DialogPay for e-commerce transactions?

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments, and interact with customers through integrated messaging channels.

Is DialogPay available on mobile devices?

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your business operations from anywhere, on both desktop and mobile devices.

Does Dialogpay’s live chat support multiple agents?

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Can I customize the appearance of the live chat widget on my website?

Yes, Dialogpay allows you to customize the chat widget's appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

How secure is the live chat feature?

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Can I use the Live Chat Solution for multiple websites?

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Is it possible to integrate the live chat with other messaging channels?

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Is WhatsApp Business Integration secure?

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Can I integrate DialogPay with my existing e-commerce platform?

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Is DialogPay’s WhatsApp solution suitable for all business sizes?

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

What does DialogPay’s WhatsApp Business Integration offer?

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

Do I need technical expertise to use DialogPay’s WhatsApp integration?

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

WhatsApp Business API Pricing What You Need to Know

Estimated reading: 3 minutes 156 views

If you’re diving into using the WhatsApp Business API, understanding how messaging is priced is key to planning smart automation strategies. Starting July 1, 2025, Meta switched from conversation-based pricing to a simpler per-message model. Here’s the friendly, step-by-step breakdown. For a detailed overview of pricing, review this link.

Step 1: Know the New Pricing Model

Meta now charges based on delivered messages—not conversations. Rates vary by:

Message category: marketing, utility, authentication, or service
Country or region
Volume tiers higher usage unlocks lower per-message rates

Step 2: Understand Free Windows

Use these smartly to save money:

24-hour Service & Utility window: If a user messages you first, any follow-up service or utility messages within 24 hours are free.
72-hour Free Entry Point window: Triggered when users initiate via a Click-to-WhatsApp ad or your page’s WhatsApp button, giving you free messaging of any type for 3 days, as long as you respond within 24 hours.

Step 3: Category Pricing Breakdown

Here’s how different message types are handled:

Service messages: Always free when responding to user-initiated chats within the 24-hour window.
Utility messages: Free within that 24-hour window; outside it, they’re charged per message.
Authentication and Marketing templates: Always paid, regardless of timing, and pricing depends on volume and destination.

Step 4: Volume Pricing Matters

Meta offers volume tiers send more messages, get a better deal. If you’re scaling business messaging, this can significantly reduce costs.

Step 5: Tips to Optimize Costs

Let users initiate chats leveraging those free windows cuts costs.
Combine updates into utility templates to reduce message count.
Automate conversations using AI customer support chatbots or auto reply WhatsApp business logic especially within the free window.
Track your usage by category and region to adjust timing and message type smartly.

Step 6: Regional Pricing Differs

Meta’s official page has tools to check rates by market and message category. Note: Each country or region has different rates, so always confirm the numbers before budget planning.

Step 7: Keep an Eye on Updates and Costs

Pricing can evolve, so periodically check the official WhatsApp Business Platform Pricing page or your WhatsApp API integration company’s dashboard to stay updated.

Frequently Asked Questions about WhatsApp Pricing

What is WhatsApp Business API pricing per message after July 1, 2025?
Answer: Meta now charges per delivered message (marketing, authentication, utility outside the free windows); free windows exist for service and utility within 24-hour & 72-hour entry points.
How to avoid charges when using WhatsApp business templates and automation?
Answer: Use the 24-hour customer-initiated window and the 72-hour free entry window triggered by ads or page buttons. Automate responses with chatbots for WhatsApp or WhatsApp Business automation to stay within free tiers.
Do service messages cost on WhatsApp Business API?
Answer: No. Service messages responses to customer inquiries within the 24-hour window are free, even after July 2025 pricing changes.

Did You Know?