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Updated on September 25, 2025

WhatsApp integration with DialogPay.

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When you are running a business, you are already aware of the importance of WhatsApp in communication with customers. With DialogPay, you can connect your WhatsApp Business API directly to your account and start using features like WhatsApp customer service bots, auto-replies, and even payment links. The configuration is quite simple, and as soon as you are ready, you will be able to automate your WhatsApp channel, enable live communication, and provide customer service. Let’s go step by step.

Step 1: Log in to Your DialogPay Account.

Go to the login page of DialogPay and fill in your account details. As soon as you are indoors, you will be on your dashboard.

Warning: Usernames and passwords are sensitive information. Do not share them with anyone.

Step 2: Hit the WhatsApp Widget.

Locate and tap WhatsApp on the dashboard. It is at this point that the integration starts.

Step 3: Name Your WhatsApp channel.

You are asked to name your WhatsApp channel a special name. Make it small and recognizable, particularly when you have more than one channel to run. After this, you will have to click on “Connect with Facebook”.

Step 4: Connect with Facebook

You will now be sent on to Facebook. You need to log in with your Facebook Business Account.

Note: Make sure the Facebook account you’re using has admin rights to the Business Manager linked with your WhatsApp Business API.

Step 5: Security Check Facebook.

After you log in, Facebook will perform an instant security check. This may take a few seconds. Just be patient.

Step 6: Select your WhatsApp Business Account.

From the next screen, click on “Create or Select your WhatsApp Business Account” from the list. Click on next to continue.

Step 7: Choose your WhatsApp Business Account.

Choose which WhatsApp Business Account you would like to connect to DialogPay. After confirmation, the process of setting up will proceed to the final stage.

Step 8: Setup Completed

You will have a congratulations message and a QR code in your account. That is to say, we have gone live on DialogPay with your WhatsApp channel.

Your channel will also show in the channel page list.

From here, you can perform any management on it. Only one has to go to the channel name and click on settings and controls.

Important: If you plan to use WhatsApp customer service bots or WhatsApp business automation, make sure your account is verified and linked with the official WhatsApp API gateway.

With this setup, you’re not just connecting WhatsApp — you’re unlocking automation, AI chatbots for WhatsApp business, and a smoother customer support system. Whether you’re in the UAE, GCC, or anywhere else, DialogPay is a strong alternative to Interakt or WATI and works perfectly as a WhatsApp enterprise solution for 2025.

Frequently Asked Questions on how to connect WhatsApp to DialogPay.

  1. What is WhatsApp Business API, and why do businesses use it?

    Answer: The WhatsApp Business API is a solution designed for businesses to automate messages, use chatbots, and manage customer interactions at scale. It is unlike the free WhatsApp Business App.

  2. Do I need a Facebook account to use WhatsApp Business API?

    Answer: Yes. Since WhatsApp Business API integration runs through Facebook Business Manager, you’ll need a Facebook account with admin rights.

  3. Can I use a WhatsApp chatbot after connecting to DialogPay?

    Answer: Absolutely. DialogPay lets you integrate WhatsApp chatbots for customer service, auto replies, and even payment automation.

  4. How secure is DialogPay for payments?

    Answer: The encryption applied by DialogPay is an industry standard, so it is safe to send WhatsApp payment links and handle financial transactions.

  5. Does DialogPay integrate with Shopify or website platforms?

    Answer: Yes, you can integrate DialogPay with Shopify and also link it with your website using an AI chat widget for the website or live chat with AI integration for better customer engagement.

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TABLE OF CONTENTS

Frequently Asked Questions (FAQs)

Discover quick answers to common questions about DialogPay and
learn how our platform can streamline your business operations and communication

Absolutely, it’s designed for hassle-free integration with various business systems and websites.

Yes, it supports multilingual interactions, catering to a diverse customer base.

Yes, thanks to its NLP capabilities, it can interpret and respond to a wide range of inquiries accurately.

It combines advanced NLP with extensive customization options and user-friendly design, setting it apart in the market.

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, Dialogpay allows you to create and customize chat flows specific to each channel. This flexibility enables you to tailor the experience for different audiences and platforms.

Yes, you can assign multiple agents to manage conversations from Facebook and Instagram, ensuring quick responses and effective customer support.

To integrate your accounts, log in to your Dialogpay dashboard, navigate to the Channels Integration section, and follow the step-by-step guide to connect your Facebook and Instagram business accounts securely.

Absolutely. Dialogpay uses secure APIs provided by Facebook and Instagram, ensuring all customer interactions are encrypted and safe.

Dialogpay’s Channels Integration allows businesses to connect their Facebook and Instagram messaging channels to the platform, providing a unified dashboard for managing customer interactions across multiple social media channels.

DialogPay is an all-in-one digital solution for businesses, streamlining communication, e-commerce, and payment processing.
It integrates various messaging platforms like WhatsApp, Facebook Messenger, Instagram DMs, and live chat into one seamless system

DialogPay unifies your customer interactions across multiple platforms including WhatsApp, Facebook Messenger, and Instagram,
allowing for efficient, centralized communication and enhanced customer engagement

Our AI-Powered Chatbot uses intelligent algorithms to provide automated, responsive customer support,
enhancing the efficiency and quality of your customer service.

Yes, DialogPay supports e-commerce activities by allowing businesses to manage online storefronts, process payments,
and interact with customers through integrated messaging channels.

Absolutely! DialogPay is cross-platform compatible, meaning you can stay connected and manage your
business operations from anywhere, on both desktop and mobile devices.

Absolutely. Dialogpay’s Live Chat Solution supports multi-agent access, allowing different team members to manage and respond to customer inquiries efficiently.

Yes, Dialogpay allows you to customize the chat widget’s appearance, including colors, chat button styles, and placement on your website, ensuring it matches your brand identity.

Dialogpay ensures all live chat interactions are encrypted and secure, protecting customer data and maintaining privacy standards.

Yes, Dialogpay allows you to set up live chat for multiple websites, and you can manage all conversations from a unified dashboard.

Absolutely, Dialogpay’s Live Chat Solution integrates with other messaging channels like WhatsApp, Facebook Messenger, and Instagram, providing a unified communication platform for your business.

Yes, Dialogpay ensures all communication via WhatsApp Business API is secure, adhering to end-to-end encryption standards provided by WhatsApp.

Yes, DialogPay is designed to integrate seamlessly with most e-commerce platforms, enhancing your existing online store.

Absolutely. Our solution is scalable and can be tailored to meet the needs of small businesses as well as larger enterprises.

It provides a comprehensive solution for managing customer interactions, processing transactions, and even running an online store directly through WhatsApp.

No, our platform is user-friendly and designed for ease of use, regardless of your technical background.

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DialogPay is your partner in digital growth. Contact us today to discuss your specific needs
and experience the transformative power of our solutions.

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