How to Set Your Business Timings in DialogPay
Think of your business hours as your digital open sign; they let your customers know exactly when it’s the right time to reach out. Setting business timings not only manages expectations but also ensures smoother communication, especially if you’re using AI-Powered Live Chat or WhatsApp Customer Service bots.
Here’s how to set them up step by step:
Step 1: Sign In
Head over to the DialogPay login page and sign in with your credentials.
Step 2: Open the Menu
Tap the three horizontal lines (☰) at the top-left corner of your screen to access the menu.
Step 3: Go to Business Profile
Under the Business Setup section, click on Business Profile.
Step 4: Select Business Timings
On your profile page, tap the Business Timings tile.
Step 5: Personalize Your Availability
By default, your business is shown as available 24/7. To adjust this:
- Toggle “Is your business open 24/7?” to Off
If you forget to disable this, your business will appear always available even when you’re not.
Step 6: Set Daily Hours
Customize your working hours for each day of the week:
- Use the clock tool to set opening and closing times.
- Slide the toggle On for days you’re open.
If the toggle for a day is left off, your business will appear closed even if you actually plan to operate.
Step 7: Save Your Timings
Once your schedule is set, press Save. Your updated business hours will now be reflected across DialogPay.
Frequently Asked Questions (FAQs)
Why should I set business hours on my profile?
Clear business hours manage customer expectations and help avoid frustration. This is crucial when using WhatsApp Business automation or AI Chat Plugins customers appreciate knowing exactly when you’re available.What happens if I don’t set business hours?
If you don’t set them, your business will default to being shown as available 24/7. That might invite inquiries at odd hours when you can’t respond, which could hurt customer satisfaction especially if you rely on AI customer support chatbots for timely replies.Can I set different hours for different days
Yes. You can fully customize your schedule day by day, which is perfect if you operate with different timings during weekdays and weekends.How do business hours affect my WhatsApp chatbot?
Your WhatsApp customer service bot can use these timings to manage expectations. You can even set up auto-replies during closed hours, letting customers know when they’ll receive a response.Can I update my business hours later?
Absolutely. You can return to Business Timings anytime to adjust your schedule. This flexibility is great if your business hours change seasonally, or if you’re testing availability patterns with the WhatsApp Business API Sandbox.
Setting your timings might feel like a small detail, but it’s one of the simplest ways to build trust, transparency, and better customer experiences with DialogPay.
